Our policy lasts 5 days from the day you receive your order. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
There is no return facility available for a customized product. We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item ). Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via [email protected] for more information.
If you still wish to return the item, please be informed that you have to pay for the return shipping fee.
- Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refund will be processed in 7-15 working days.
For Delivered orders there will be partial refund (only applicable to non-customized products) only after deducting shipping & handling charges.
There are cheap & duplicate products available in market, We don’t accept return or refund request on basis of their comparison to our products.
Please Note We are only able to send refunds after 60 days of order shipping date.
Late or missing refunds (if applicable)
If refund hasn’t been received yet, first recheck the bank account. Then contact the credit card company. It may take some time before the refund is officially posted.
Next contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
If you’ve done all of this and you still have not received your refund, feel free to contact us at [email protected]
- Cancel Order
You can only cancel the order if the order has not been fulfilled. Please be informed that a management, processing, and transaction fee (20% of your total order value) will be applied for the cancellation.
During the on-going COVID-19 Pandemic and related lockdowns and restrictions, no orders will be cancelled due to delayed processing/fulfilment/dispatch or delayed delivery. We will do our best to fulfil and dispatch as many orders as we can while following the local authority and Indian Government laws set to keep COVID-19 under control.
- Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Refund Policy for Personalized Products
Effective Date: 05-May-2023
This Refund Policy (“Policy”) applies to all purchases of personalized products made from Maxgrade Private Limited (“Company”) by consumers within the jurisdiction of India. This Policy outlines the terms and conditions under which consumers may be eligible for a refund for personalized products purchased from the Company.
Under the Consumer Protection Act, 2019 (“Act”), consumers have certain rights regarding refunds for personalized products:
a. Right to Quality: Consumers have the right to receive personalized products that are of satisfactory quality, fit for the intended purpose, and match the description provided by the Company.
b. Right to Cancellation: Consumers have the right to cancel their order for a personalized product within a specified period if the production process has not commenced.
c. Right to Refund: Consumers are entitled to a refund in the following circumstances:
If the personalized product is defective or does not match the description provided by the Company.
Refund Eligibility for Personalized Products
To be eligible for a refund under this Policy, the consumer must meet the following criteria:
a. Cancellation within Specified Period: The consumer must cancel the order for a personalized product if it isn’t printed or made, which is typically before the production process has commenced.
b. Defects or Non-Compliance: The personalized product must be defective or not match the description provided by the Company. The consumer must notify the Company of the issue within a reasonable time after receiving the product.
c. Non Delivery: If the personalized product is not delivered, the consumer may be eligible for a refund.
To request a refund for a personalized product, the consumer must follow these steps:
a. Contact Customer Support: The consumer must contact the Company’s customer support within the specified time period for personalized product refunds. The consumer should provide the relevant details of the purchase, including the order number, product description, and reason for the refund request.
b. Provide Evidence: The consumer may be required to provide evidence, such as photographs or other documentation, to support their claim of defects or non-compliance.
c. Return or Exchange: Depending on the nature of the issue, the Company may require the consumer to return the personalized product for inspection or offer an exchange for a new product.
d. Refund Assessment: Once the issue is assessed and confirmed by the Company, the refund will be processed within a reasonable time period.
e. Refund Issuance: If the refund request is approved, the Company will issue the refund in the same form of payment used for the original purchase, unless otherwise agreed upon by the consumer and the Company.
This Policy may not apply or may be subject to modifications in the following situations:
a. Consumer Errors: Refunds will not be provided if the consumer has made an error in providing the personalized information, photos or instructions for the product.
b. Change of Mind: Refunds will generally not be provided if the consumer changes their mind about the personalized product after the production process has commenced.
Modifications to the Policy
The Company reserves the right to modify or amend this Policy at any time, in accordance with the provisions of the Act. Any changes to the Policy will be effective immediately upon posting the updated version on the Company’s website or through other appropriate means of communication.